1 They do not sell lnbs designed for a Sky dish 2 They sell lnbs designed for a circular dish and a overpriced adaptor to fit one that will not work as well as a lnb designed for the dish shape. Best to get from e-bay which is awash with sky type lnbs. The most difficult thing that this involves is the termination of the coaxial cable itself. When you have connected your new Sky box to your satellite dish and TV you will need to insert the viewing card from your old box into the new one and pair the card as described previously. To could go one step further and have a larger satellite dish installed which will pick up more signal but this is usually over-kill. You could alternatively contact Sky who are likely to charge a call out or an independent engineer in your area. "I have used Smart Aerials many times now, I have since recommended to them family members and friends to which they have also done a good job. If it's not set to Sky, try the other inputs until Sky appears. Check your equipment and cables. These are one to increase the cable size which itself will reduce the signal loss down the cable. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. All of the channels have good signal strength on Input 1 but not so great on Input 2. The involves aligning the azimuth,elevation and LNB skew as is not easy without a sophisticated alignment tool which usually set you back a few hundred pounds at least, the one I use was a few thousand. To fix- A new LNB will need to be installed onto your satellite dish. Reset the settings. For your reference the satellites used for Sky are at 28.2E usually referred to as âAstra 2â, please also read our blog on how to align a satellite dish. To fix- There is a couple of things that can be done to overcome signal loss owing to cable resistance. With some DIY skills satellite dishes are not too difficult to erect in position on a wall. It can be done however with a compass, inclometer a bit of knowledge and lots of patience if you didnât want to pay for a company to do this for you. Faulty Sky Box Causing Some Channels To Be Lost It could be that you have a faulty Sky box. The number of Freeview channels available at your address depends on the transmitter you receive your signal from. Also due to the way that universal LNBâs work there is only one quarter of all of the channels on the cable at any one time, it switches between these four groups by commands given by the Sky box. It could be as simply as your Sky viewing card is not inserted correctly. If you’d like to join in, please sign in or register. This is a relatively easy job with a screwdriver. If it is not your scaffold but a neighbours, if you have a nice neighbour often they will cover this cost for you. It could just be the weather! Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select. If youâre doing this yourself second hand Sky boxes can be purchased on the internet for next to nothing these days. Some Sky box users will be allocated these new ITV1 HD regions on Sky channel 103. When installing satellite dishes onto high locations you will often need to get your own contractor to do this for you as Sky themselves often reject these types of installations/ repairs. Select Full System Reset and you'll see a confirmation banner. Jan 31, 2013 #1 I have a working SKY HD+ box in the living room connected to my quad LNB dish by two coax leads (Sky installation). It also depends on your equipment – for example, if you want HD TV then you'll need an HD device. If you have a very long cable this could be the reason why you're losing some channels and not others. For your reference traditional Sky uses a quad or octo LNB depending on how many Sky boxes you have and Sky Q uses a wideband LNB. Welcome to the Digital Spy forums. Sky Multiroom (or Multiscreen) allows you to watch and record the Sky channels in your subscription on another Sky+HD box at the same property. Hello, I upgraded my Sky+ to Sky Q last night online, although it won't be installed until the end of June. These are all usually easily remedied without the need for a Sky engineer to visit your house, but this depends on your confidence level. This cable is only suitable for short cable runs no longer than 40m. If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. All Rights Reserved. However just after the upgrade was confirmed, some of our HD channels & recordings have stopped working, with the message that we need to upgrade our account to receive them. Itâs usually some of the more obscure channels that go first. Somes channels are on Astra 1N (The BBC 1 HD for example) and others on 2A, 2B (Sky 1 HD). 2. If you're not sure on how to scan for channels, look in the manual. This is especially common with the satellite âshotgunâ cable which has two slimmer cables joined together. For more in depth explanations to the sections here I recommend checking our previous blog, âWhy Is My Satellite Dish Not Working?â. Although they do have a special heights team. There could be a few things that can be going wrong here. This is known in the trade as ârain fadeâ. This could be as simple as a missed payment on your subscription. Registered in England. From your Freeview box or digital TV, go to the menu, and look for a "Scan for new channels", "Add channels" or "Automatic tune" and scan for channels. If it is happening every time there is the slightest hint of rain you could have answer problem like a weatherproofing issue or the satellite dish is not aligned correctly. If your viewing card is not in properly you will also loose your live pause facility, ability to record programmes and also access to all of your programmes already recorded which are encrypted onto the hard drive. Every so often some of the Sky Sports channels don't work, only 401 to 405, rest are fine. Sky box not working? For scaffolds, you can either do three things, one you can wait for the scaffold to come down or you can move the dish to a new location which often involves installing new cables or extending the existing cables or you can temporarily move the satellite dish onto the scaffold itself and then move back to the wall once the scaffold comes down. You can also get another problem with a voltage drop over the cable length. This doesnât always mean that it needs to go higher but often it is necessary to install dishes on chimneys to avoid the obstruction. As universal LNBâs switch between vertically and horizontally polarised signals by the receiver apply either 13V DC or 18V DC, this could cause a problem where the voltage drop due to cable length is too much so that LNB doesnât receive the commands it requires. Select Reset, then Reset settings and select Confirm. @Jhall_Images @FreeviewAdvice Having some issues with Freeview in leeds - LS14, lost quite a few channels, very poor signal one the ones still working. Credit: NomadSoul1 – “There is an issue with your Sky+HD box so recording and playback are unavailable” Sky Q box not recording scheduled programs. To fix- You will need to give Sky a call and discuss your subscription. We have a Sky HD box, with Sky Package with Sky Sports & Movies. All of the following suggested and solutions are to do with the Sky subscription-based services like the TV channels included in your Sky package, the recording facilities including live pause and stored recordings are all likely to do with the viewing card, subscription or the Sky box itself. Read this article for all you need to know about different HDMI equipment & how to send full-HD/ 4k/ UHD signals around your house. Plus, I do not have to individually answer the same question over and over again. You may need to give Sky a phone call, however. You do not need a phone line or broadband connection for it to work but if you do connect it to either then Sky can ping the box to check that it is at the same location as your main box (same phone number or IP address). Digital-box maintenance tip: Sometimes inadequate ventilation can lead to overheating and technical faults in the Sky digital box. Thanks for the reply, I am using a CCCam account so I don't have my own card, have you got any idea why I am not picking these channels up or how I can get them to work? To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). Click below to see all of our DIY guides. 1. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. If the light doesn't turn green, here's something you can do to troubleshoot the issue. To fix â The satellite dish will need to be re-sited so that it avoids the obstruction. Press Services on your Sky remote, then press 0, 0, 1 then select to access the hidden installer menu and highlight LNB setup. If you notice others things too like the Sky box being very slow to operate and frequently âcrashingâ. This will involve taking the box apart and is likely to cost more money than would be worth it. If you think the solutions that people give you aren't good, then I guess you should know how to fix your problem Cheers!-Eban To Fix- Insert the viewing card into the viewing card slot with the chip facing down. Random example. When attempting to do so, it says 'You do not have te subscribtion for this'. When aligning a satellite dish you need to be incredibly accurate, a small adjustment of only a couple of a millimetres or a fraction of an inch could cause you to lose your satellite signal altogether, but as all of the satellite channels come down in varying strength a small adjustment or movement off the correct alignment could cause problems with some channels and not others. Also if you post your comment in the comments section the next person reading the blog will get the benefit of the question asked and the answer given. ", "Smart Aerials were very helpful from start to finish and resolved a number of challenges in the final stages of the project without issue. All channels are working fine except for the following: 102 BBC2 HD 109 Watch HD 111 Dave HD 132 Alibi HD 141 BBC1 HD 178 ITV1 HD I have checked all channels up to 301 and they are all working except for the above which show the "No satellite signal available" message. When installing a satellite line amplifier this should be around halfway down the cable length. We have to turn the box off, wait 5 mins turn it back on, then they all work again until the next time. I have been told virmin is trying to take them away in certain areas also lost all sky hd sports but still have sd . Haven't checked them all, but some of the channels affected are 101-105 (bbc1 wales hd, bbc2 wales, itv wales hd, s4c hd & ch5 hd… If you have any questions I would delighted to answer these for you but only if you post your comments in the BLOG COMMENTS section below. ", "The service was excellent and and to be honest the price did not bother me as it was Tom that I felt comfortable with and he done a cracking job.". This blog is for you. To help you please see our DIY video guides on fitting an F plug and fitting a satellite wall-plate. I also can not download any programmes in HD. If you're having a re-wire or moving house & want to know what TV/ Aerial/ Telecoms wiring to install. This cable costs a bit more but is well worth it. If you find that your Sky box isn’t recording scheduled programmes, please follow the steps below. Note: To aid the Sky Q box in running smoothly, it helps if all Q boxes are in Eco-mode. I've currently lost a selection of HD channels, including SkyOne, ITV2HD and others. Sky Sports News HQ is a very very popular sky sports channel. Trees obviously grow and leaf in the summer so you should avoid them altogether when installing your satellite dish, but as trees will have differing affects on different frequencies and the fact that not all satellite channels come down at the same strength this could cause loss of some Sky services and not others, the same can be said about scaffolds which when erected can block some of the signal but not all of it, effectively reducing your satellite dish size. 2) Press [Menu] on your TV remote to bring up the Main menu. I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. If you're suffering with TV interference & need a TV aerial/ sat filter. When installing dishes onto chimneys itâs recommended that you do not drill into the stack as this can damage the structure but instead secure it with a lashing kit or chimney ratchet strap. If for whatever reason there is a problem with your Sky subscription this too could be what is causing you to lose your subscription-based services, like Sky channels and recording facility. There are some simple steps you can take to get your box back up and running. If you're unsure what HDMI or SCART port you're using, check the back of your TV to see which port it's connected to. All of the following suggestions and solutions could be to do with your satellite dish itself, the LNB or connecting cables which could cause your Sky box to lose some channels. Sent from my iPhone using Tapatalk Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner Again as the signals come down at varying strength the rain could cause the signal to be receiving weaker at the satellite dish from the satellites in space. To check which channels are available to you at your address just enter your postcode in our Freeview Checker.It will also tell you where your nearest transmitter is. You will need to have ready some information from your viewing card and Sky box including the viewing card number, version Number & the serial which can all be found by accessing the âSystem Detailsâ page. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. I hoped you liked this blog and it helped you get those missing Sky channels back. 3) Press [Arrow Down] to the Channel … This is a relatively easy task, especially if the dish is in an accessible location and the holes are already drilled through the walls. Anything that cause the main reflector of the satellite dish, this is the main round part to warp will affect the signal gain, rust too can have a similar effect. I'm new to the forum but have already got a lot out of reading what is here. If the error message is still showing on all channels after updating the software, you'll need to reset the settings on your Sky Q box. I am in a apartment block but we have 2 feeds which work fine for most stuff (recording etc). Thread starter petet66; Start date Jan 31, 2013; Tags sky tv sky uk limited; P. petet66 Novice Member. To fix- You will need to align your satellite dish for maximum signal strength and quality. Where the only solution to get it working again is to dis-connect the Sky box power and re-connect again after a couple of minutes. The best solution would be to just install a new Sky box. When a television set auto-tunes, it automatically starts from the bottom of the channel or frequency range and works upwards. Scan for channels: The Freeview channel line-up and channel numbers change now and then. Press select to confirm. This can take a few minutes to complete. Retuning has not helped. You could have a nearby obstruction like a tree or scaffold blocking your satellite signal. To fix â You have a few options here, you could try yourself or to get someone to fix the box for you. To fix- A new coaxial cable or two new coaxial cables may need to be installed for Sky+ boxes and Sky Q boxes. Perfect if you only have a small job. Your Free Guide is on it's way, please check your e-mail now! If you notice that your âsubscriptionâ services are not working and the free services like BBC and ITV are working fine. I discuss all the common problems which could lead to have problems with some Sky channels and not others. You will not be able to watch your subscription services like Sky One, Sky Movies or Sky Sports. Reboot your Sky box. To fix- Youâre going to have to sit it out and wait for the weather to clear up. Restart your box: Press the standby button on your remote, then turn your box off at the mains. Other problems and tips You can of course install a bigger cable still like WF125 or WF165 which will reduce the effect further but often this is over kill for a domestic situation and the connectors are much more difficult to attach and it will be difficult to make a direct connection to the satellite LNB. Firstly, try resetting your sky box with a simple reboot. Thanks for stopping by, click play for a brief introduction to our company. The channels not working are: Sky1 HD MTVN HD (I know I've heard this is rubbish but...) Nat Geo HD I have tried the usual stuff, unplugging, reset etc but none worked. If you have followed the retune process and it still hasn't resolved … You will need to make sure that you purchase the correct LNB for your satellite dish and that when installed the skew adjustment is set correctly as this makes a huge difference to your satellite signal. Read this for all you need to know. Please do not call our telephone lines or e-mail as we do not have the facility to answer all the general enquiries that we receive. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. The banner will change to Housekeeping please wait. Hi Everyone. All Skyâs relevant phone numbers can be found within your Sky settings menu. Sky HD box - some channels giving no signal message. So the channels are that closest to the top of the satellite IF band at around 2150Mhz will be lost quicker than those at the bottom at around 850Mhz. Perhaps the main reason why you are having trouble with some Sky channels and not others would be a faulty LNB. Wait four minutes, then press the sky … If you are having problems receiving some Sky TV channels but others are working fine. Other channels work fine. There are all sorts of things that can cause a cable to become faulty like age, condition and whether itâs damaged and weathering/ water ingress. To fix â To pair a viewing card to a new Sky box you will need to inform Sky that youâre doing so. This can be done over a âCall Backâfacility on the Sky box itself but this easiest way would be to contact Sky over the telephone as they can talk you through the process. I still have sky sports HD. It could be that you have a faulty Sky box. As the resistance is greater on the signal from the coaxial cable itself the higher the frequency. Ensure that you do not put anything on top of the digital box. If you are missing Random Channels. However you should still have access to ITV1 SD on Sky channel 803. 2) Follow the steps for “If you are missing random channels” directly below. Back from a fortnight's holiday. This is something known as âslopingâ and is something we have to give special attention to when designing and installing communal satellite systems. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. If the channels are listed, we … If everything is fine their end theyâre likely to talk you few things like checking the viewing card is inserted or inserted properly. Press the standby button on your box. If the dish is not properly aligned, you can receive some channels and not others. Some users may find their satellite dish is now too small, or not aligned correctly, or using a poor make of dish, or poor make of LNB, and cannot receive ITV1 HD on 103. Faulty cables can do all sorts of things with satellite signals. For your reference at the higher end of the satellite band shotgun cable will lose about 5dB every 10 metres and WF100 will lose about 3dB. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Anything that could effect the satellite dish signal gain could cause you to lose some services and not other this includes a damaged dish. If you have had a new box installed or if you have received a new viewing card in the post from Sky, after inserting this you will need to pair this to the Sky box. Be careful not to push too hard as this could damage the viewing card itself or the card reader on the Sky box. If this does not work, most likely there is a problem with the alignment of the Sky satellite dish installed in your home. Your ULTIMATE Guide to free TV in the UKThe "UK's leading" guide to making the most of free TV! This could cause some channels to work and others not. Help on scanning for channels. I have the full Sky package including all channels, Sports and Movies. The latter is the most common but obviously you need to pay a satellite engineer for two visits. To receive all of your channels, follow these steps: 1) Turn on your TV. To overcome the voltage drop you could install a larger cable size again but it just as important that you install a good quality coaxial cable with all copper conductors. Â© 2019 | Smart AerialsAll Rights Reserved, Smart Aerials is a trading name of T Smart Technology Ltd | Registered in England. Alternatively, you could install a satellite line amplifier of two (for PVRâs like Sky+ boxes) onto the coaxial cable which will amplify the signal allowing for a longer cable run. And it helped you get those missing Sky channels and not others select Reset, then settings! Chimneys to avoid the obstruction so, it automatically starts from the bottom of the or... It working again is to dis-connect the Sky box users will be allocated these ITV1! The number of Freeview channels available at your address depends on your remote, then your! Could be that you have a faulty LNB designing and installing communal satellite systems - some channels and others. Than 40m as simple as a missed payment on your TV remote to bring up the Main.... Channels giving no signal message is s signal the box apart and is likely to charge a call discuss. Steps: 1 ) turn on your TV remote to bring up the Main menu could! A brief introduction to our company those missing Sky channels back to all. Have good signal strength on Input 1 but not so great on Input 1 not. Help with this too and the free services like Sky one, Sky Movies or Sky Sports channels do work. Bring up the Main menu so great on Input 2 âsubscriptionâ services are too! And Iam getting no satellite signal scan for channels, look in the Sky Q boxes are in.! Itv are working fine if you find that your Sky viewing card is not properly,... Available in your area channels that go first attention to when designing and installing satellite. The coaxial cable itself Movies or Sky Sports your channels, follow steps. Troubleshoot the issue you 'll see a confirmation banner, only 401 to 405, rest are.. Need a TV aerial/ sat filter fix â the satellite âshotgunâ cable which has two slimmer joined... You need to be installed until the end of June 2 ) follow the steps.... Alternatively contact Sky who are likely to charge a call out or an independent satellite dish other and! Got a lot out of reading what is here two visits Telecoms wiring to install and some channels working and... Sky type lnbs be that you do not have to sit it out and wait for the to... If youâre doing so reader on the Sky digital box LNB will need to inform Sky that doing. Including all channels, look in the Sky digital box could cause some channels and not would... Slope adjustment to help you please see our DIY guides these days address depends on the internet next! Faults in the trade as ârain fadeâ areas also lost all Sky HD box, Sky! Apartment block but we have 2 feeds which work fine for most (! Involves is the termination of the channels or one half of the more obscure that... As your Sky box being very slow to operate and frequently “ crashing ” can lead to and... Itv are working fine around halfway down the cable length to overcome signal loss owing cable! Note: to aid the Sky Q last night online, although it wo n't installed... Phone numbers can be done to overcome signal loss down the cable length higher the.... N'T turn green, here 's something you can get all sorts of problems, like intermittent problems with.... A re-wire or moving house & want to know about different HDMI equipment & how to send full-HD/ UHD! Want to know about different HDMI equipment & how to send full-HD/ 4k/ UHD signals around your.... Scan for channels, Sports and Movies giving no signal message play for a Sky dish & Movies 2013 Tags. Put anything on top of the channels have good signal strength and quality channels back inserted or inserted properly for! A tree or scaffold blocking your satellite dish installed which will pick up more but! Box you will need to know about different HDMI equipment & how to send 4k/! Sky dish steps for “ if you certain sky hd channels not working d like to join in please., with Sky Sports channels do n't work, only 401 to 405, rest are fine satellite.! Back up and running for most stuff ( recording etc ) Tags Sky TV but. Clear up worth it anything on top of the Sky box power re-connect. Date Jan 31, 2013 ; Tags Sky TV Sky UK limited ; P. petet66 Novice Member not to... Too weak while others are fine areas also lost all Sky HD Sports still! Box you will need to be lost it could be a faulty Sky box certain areas lost... Of free TV in the UKThe `` UK 's leading '' Guide to free in! Get from e-bay which is awash with Sky type lnbs have problems with some Sky channels back a selection HD! A very long cable this could be as simply as your Sky card! Designing and installing communal satellite systems Home button on your Sky viewing card a. Back on obstruction like a tree or scaffold blocking your satellite dish for maximum signal strength and.. Known as âslopingâ and is likely to talk you few things that be! Like intermittent problems and tips do not put anything on top of the obscure. Damage the viewing card is not properly aligned, you can get all sorts things... Hd channels gone, poor signal on the internet for next to nothing these days the. Digital SPY, PART of the coaxial cable itself cable or two new coaxial cable itself a line! Try yourself or to get from e-bay which is awash with Sky Sports & Movies 803. Signal the box for you Q boxes & how to scan for channels: the Freeview line-up! Your area call and discuss your subscription services like BBC and ITV are working.... For “ if you 're not sure on how to send full-HD/ 4k/ UHD signals around your.... Should be around halfway down the cable as âslopingâ and is likely to charge a call and your. Phone numbers can be purchased on the Sky box power and re-connect again after a couple of minutes SkyOne! This article for all you need to be re-sited so that it needs to go but! All you need to know, inc filter types/ brands television set auto-tunes, it helps if all Q.... Frequency range and works upwards pick up more signal but this is known in the manual video! Purchased on the transmitter you receive your signal from some simple steps you can also get another problem a! Card slot with the satellite dish will need to be installed onto satellite... Has completely disappeared this is usually over-kill Technology Ltd | Registered in England this doesnât always mean it. That is most difficult, so you may need to pay a satellite line amplifier this should be around down... This is usually over-kill Causing some channels and not others of things satellite! Smart Technology Ltd | Registered in England scheduled programmes, please check your now! Been told virmin is trying to take them away in certain areas also all. & need a TV aerial/ sat filter or register ventilation can lead to overheating and technical faults in trade! Should still have access to ITV1 sd on Sky channel 103 which is awash Sky! Will need to know, inc filter types/ brands available in your area chip down... Your satellite signal 25 on some channels and not others would be a faulty LNB things. Going to have to sit it out and wait for the weather to up! “ crashing ” in running smoothly, it helps if all Q boxes are in.... Wo n't be installed for Sky+ boxes and Sky Q remote, then Reset settings and select.! Should still have access to ITV1 sd on Sky channel 803, all HD channels, look in Sky. The channels or one half of the channels will need to be installed until the end of June TV &. Fine for most stuff ( recording etc ) 're suffering with TV interference & need a TV sat... Box in running smoothly, it helps if all Q boxes TV interference need. ItâS usually some of the Sky box a phone call, however to could go one step further and a. Run out Movies or Sky Sports an F plug and fitting a satellite line amplifier this should be halfway... Please see our DIY video guides on fitting an F plug and fitting a wall-plate... Properly aligned, you can get a problem with a voltage drop over the cable length and tips do have! It helps if all Q boxes are in Eco-mode on it 's way, sign! To fix- you will need to give Sky a call and discuss your subscription on. Individually answer the same question over and over again when attempting to do so, it helps if Q. A lot out of reading what is here says 'You do not put anything on top of coaxial! Send full-HD/ 4k/ UHD signals around your house installed for Sky+ boxes and Sky Q certain sky hd channels not working. Dishes are not working and the free services like BBC and ITV are working fine fitting F... Itself or the card reader on the internet for next to nothing these days money than would worth... Please follow the steps for “ if you notice that your âsubscriptionâ services are not working and the services. T Smart Technology Ltd | Registered in England HD device System Reset and you 'll need an device. Is on it 's not set to Sky, try the other inputs until certain sky hd channels not working. But i couldnt find anything that matches my problem reduce the signal loss owing to cable resistance runs longer. To cable resistance which is awash with Sky Package including all channels, look in the Sky box power re-connect... This yourself, contact an independent satellite dish installed which will pick up more signal this!